Returns & Exchanges

Due to the perishable nature of our luxury cookies, we do not accept returns or exchanges. However, if your order arrives damaged or fails to meet our high standards, our concierge team is dedicated to making it right.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged packaging and the product immediately upon arrival to help us assess the situation.

• 2.
  Contact Concierge

  Email our support team within 48 hours of delivery with your order number and the photos you captured.

• 3.
  Review Process

  Our team will review your claim within 24 business hours to determine eligibility for a replacement or store credit.

• 4.
  Resolution

  Once approved, a fresh batch will be prioritized for shipment or a digital gift card will be issued to your email.